Shipping & FAQ

Everything You Need To Know

How Our Shipping Works

We ship on Monday, Tuesday, Wednesday, and Friday every week. For most orders, we ship USPS Priority with tracking for only $10. If your order contains Rams or other temperature-sensitive fish, we ship UPS 2nd Day Air, with the option to upgrade to UPS Next Day Air on all orders by selecting “NEXT DAY” at check out! If you’re in Florida, shipping is expedited and only $10 anywhere in the state.  Shipping methods and rates are automatically calculated at check out, and prices will adjust depending on your location in relation to us!  We strive to keep our shipping costs as low as possible, and we put a lot care and effort into our shipping practices.

To ensure live arrival, If the temperatures in your area are colder than 32 degrees, or warmer than 95 degrees, we may delay shipping until we have a safer window. This is decided on a case-by-case basis, and you will receive an email from us if we decide to hold off on shipping for the safety of your new shrimp, fish, or plants!

Live Arrival Guarantee

In the rare event of a DOA, we will replace the effected livestock or plants and reship FOR FREE. We stand behind our livestock, plants, and shipping methods, so we do not require you to re-pay shipping (like most sellers in this industry). It rarely happens, but if it does, please send clear photos of the effected plants or animals in their shipping bags within 2 hours of the first delivery attempt to

Frequently Asked Questions

We have tried to answer all the most common questions here.  If your question isn’t answered, or you need clarification, please send a message via our live chat, or send an email to

We ship plants, shrimp, and dry goods Monday, Tuesday, Wednesday, and Friday every week.  We only ship fish on Monday, Tuesday, and Wednesday to avoid potential weekend delays